Missed collection

Report a missed rubbish, recycling or garden waste collection.

You can report a missed collection to us online, but please only contact us if you put your rubbish/recycling out before 7am on the morning of your collection.

If you put your collection out late and missed the collection round, you will need to either take your rubbish/recycling in and put it out again next week, or take it to one of the waste recycling centres Oxfordshire County Council This link will take you to an external website... .

Reasons why your bin collections may have been missed

• Don't forget, collection days may change over bank holidays. Check to see if your day has changed.
• If all other bins are still out in your street the collection team may not have reached you yet. There may have been road works or some other form of disruptions that have affected the collection team reaching you. We'd advise you wait until after 3pm before reporting this to us.
• A different crew collect bulky household items like fridges or sofas
• If you have put non recyclable items in your recycling bin or put out sacks alongside your bins.

To report a missed bin call 03000 610610 or email admin.southoxford@biffa.co.uk

Missed bin policy

• Where a report is received before noon on the collection day, the material will be collected by the end of the same day; and
• Where a report is received after noon on the collection day, and before the end of the next working day, the material will be collected by noon the following working day (including Saturdays).
• If a bin is reported as missed after the end of the next working day following the scheduled collection day, the contractor will not go back and empty.